Last updated on 04/02/2025
This cookie policy (the "Cookie Policy") intends to provide the users of our website ("users" or “you”) information regarding the use of cookies during your browsing of the website. This Cookie Policy allows you to better understand how cookies work and how to manage your cookie settings.
About us
When we use ‘we’, ‘us’ or ‘AXA DCP’ in this Cookie Policy, we are referring to AXA Digital Commercial Platform SAS and its affiliates.
Whenever we refer to ‘our website’ or ‘this website’, we mean https://physicalassets.digitalcommercialplatform.axa, https://cyber.digitalcommercialplatform.axa and https://smartservices.axaxl.com.
The cookies used on this website
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Our website uses cookies to improve its interactivity as well as the quality of our services, measure audience engagement, and provide you with personalized advertising. We use both session cookies and persistent cookies. Session cookies allow this website to link the various actions of a user during a browser session, including which pages the user visited before visiting this one; they expire when you close your browser. Persistent cookies are stored on a user's device in between browser sessions, storing information about the preferences or actions of the user across this website.
When you first visit this website, a banner informs you that cookies are used and requires you to select the cookies you accept or refuse. The following tables explain the cookies we use and why. They can be classified into the following categories:
1. Essential Cookies: Internal cookies that are strictly necessary to operate the website.
These cookies enable core functionality of our website and services, such as security, network management and accessibility.
| NAME OF THE COOKIE |
SOURCE |
PURPOSE |
COOKIE RETENTION |
| XSRF-TOKEN |
Control Plane |
This cookie is used for the single-sign-on workflow managed by our authentication process. |
Session |
| cognito |
Control Plane |
This cookie is used for the single-sign-on workflow managed by our authentication process. |
1 day |
| OptanonAlertBoxClosed |
OneTrust |
This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. |
180 Days |
| OptanonConsent |
OneTrust |
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. |
180 Days |
| 04c8d86b5c5b8ecc52813efe84870387 |
OpenShift |
The ingress router in OpenShift (HA Proxy) is configured to set a cookie identifying where to forward the traffic to. Using this cookie, it will forward the request to the pod (i.e. server) which has generated the http sessions. This cookie is processed independently of the balancing algorithm. The cookie determines the pod (i.e. server) to forward the request to before using the balancing algorithm. |
Session |
| COOKIE_SUPPORT |
Liferay CMS |
Used to determine if cookies can actually be saved to the browser. |
364 days |
| JESSIONID |
Liferay CMS |
General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. |
Session |
| LFR_SESSION_STATE_ userid |
Liferay CMS |
Manages session extension/invalidation when a user does not use “Remember Me” feature. |
364 days |
| TS01514837 |
F5 Load Balancer (WAF) |
This cookie is from F5 Load Balancer security tools, it validates that cookies are not altered and detects session expiration. |
Session |
| TS01d7e802 |
F5 Load Balancer (WAF) |
This cookie is from F5 Load Balancer security tools, it validates that cookies are not altered and detects session expiration. |
Session |
| TS85e5a0b3027 |
F5 Load Balancer (WAF) |
This cookie is from F5 Load Balancer security tools, it validates that cookies are not altered and detects session expiration. |
Session |
| TSxxxxxxxxxx |
F5 Load Balancer (WAF) |
This cookie is from F5 Load Balancer security tools, it validates that cookies are not altered and detects session expiration. |
Session |
| TS01xxxxxxxx |
F5 Load Balancer (WAF) |
This cookie is from F5 Load Balancer security tools, it validates that cookies are not altered and detects session expiration. |
Session |
| dtCookie |
Dynatrace Monitoring tool |
Tracks a visit across multiple requests. |
Session |
| dtPC |
Dynatrace Monitoring tool |
Required to identify proper endpoints for beacon transmission; includes session ID for correlation. |
Session |
| dtSa |
Dynatrace Monitoring tool |
Serves as an intermediate storage for page-spanning actions. This cookie is used to save user action names, such as Click on Login, across different pages. This is required because page loads result in JavaScript code restart, so all contextual information must be stored in cookies. |
Session |
| rxVisitor |
Dynatrace Monitoring tool |
Contains the visitor ID to correlate sessions. |
Session |
| rxvt |
Dynatrace Monitoring tool |
Specifies the session timeout. |
Session |
2. Cookies that are not essential: Cookies used to improve our website, its functionality and its interactivity
These cookies are not strictly necessary to operate this website. We use them to improve the website interface and functionality, performance, analytics, advertising and for interactivity purposes. These cookies are optional and your explicit Consent is required for the placement or use of these cookies: you may disable them at any time pursuant to the procedure laid out under section "How to manage your cookie settings" below.
When you refuse the installation or use of a cookie, a "decline cookie" is installed on your terminal equipment and allows you to be identified as having refused the use of such cookies. Similarly, when you consent to the installation or use of a cookie, a "consent cookie" is placed. Such cookies saving your preferences should remain on your device as they are required for the functioning of this website and for the respect of your rights. Cookies you have consented to are stored in your terminal for no longer than necessary to achieve their purposes and in any case for a maximum period of 13 months. Their processing is carried out in accordance with this Cookie Policy and our Privacy Policy which we invite you to read.
a. Audience measurement cookies
These cookies track and measure the number of visits and page views, the time spent on our website, the user experience on our website (e.g. how you move around and use the website) and the frequency of users' visits. Analytics allow us to test different website versions (e.g. A/B testing cookies), get to know its users, and adapt the website to the evolving needs and requests of its visitors.
| NAME OF THE COOKIE |
SOURCE |
PURPOSE |
COOKIE RETENTION |
| _pcid |
Piano |
This cookie stores the Visitor ID, If deleted a new visitor ID is assigned. |
13 months |
| _pctx |
Piano |
This cookie is used for Piano context storage. If deleted, there is no persistence of contextual information between Piano SDKs. |
13 months |
| pa_user |
Piano |
This cookie stores user information. If deleted, there is no persistence of user information in events. |
13 months |
| _pprv |
Piano |
This cookie handles Consent Mode persistence. If deleted, there is no persistence of Consent Mode, and the window.pdl.consent.defaultPreset.PA configuration is assigned. |
13 months |
| pa_privacy |
Piano |
Privacy Mode persistence, no persistence of Privacy Mode, privacy Default Mode configuration assigned. |
13 months |
b. Functional cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
We ask for your consent for using functional cookies on https://smartservices.axaxl.com - if you choose to provide consent for functional cookies, the functional cookie in the table below will be placed on your device. However, we do not ask for your consent for using functional cookies on https://physicalassets.digitalcommercialplatform.axa or https://cyber.digitalcommercialplatform.axa, as the functional cookie in the table below will not be placed on those two sites.
| NAME OF THE COOKIE |
SOURCE |
PURPOSE |
COOKIE RETENTION |
| GUEST_LANGUAGE_ID |
Liferay CMS |
Stores the language ID to use when a user's language ID is not available. |
364 days |
How to manage your cookie settings
You have the right to choose whether or not to accept cookies. However, they are an important part of how our Website works, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Website.
You can change your cookie preferences through the cookie control panel also displayed when clicking on the cookie banner that appears when you first visit our websites. You may need to refresh your page for your settings to take effect. You may also be able to access to your cookie preferences by clicking the “Cookie Management” link at the bottom of the pages of this website.
In addition, most web browsers allow some control of most cookies through the browser settings. Find out how to manage cookies on popular browsers:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari
To find information relating to other browsers, visit the browser developer's website.
Your rights with respect to your personal information
By using cookies, we collect and process your personal information as a controller. You have certain rights regarding the personal information we hold about you, subject to local law. These may include the rights to access, correct, delete, restrict or object to our use of, or receive a portable copy in a usable electronic format of your personal information, and to lodge a complaint with your local data protection or privacy regulator. Depending on your jurisdiction, you may also have the right to provide instructions regarding the handling of your personal data after your death.
You may find more details regarding our processing of your personal information at our Privacy Policy.
We encourage you to contact us at the contact information set forth below to update or correct your information as need be and to discuss or exercise your rights. Where you have provided your consent to any use of your personal information, you can withdraw this consent at any time.
Selling or Sharing your personal information under California law
We do not sell your personal information or share your personal information for cross-context behavioural advertising as defined by California law.
Contact details and changes to this Cookie Policy
You may request a copy of this Cookie Policy from us or ask any questions about our use of cookies at dataprivacy@axaxl.com.
We may modify or update this Cookie Policy from time to time. If we change this Cookie Policy, we will notify you of the changes. Where changes to this Cookie Policy will have a fundamental impact on the nature of the personal information processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise your rights (e.g. to object to the processing).
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